Refund Policy

Last Updated: August 17, 2020

Digital Download Products

 

We no longer offer digital download products, such as MP3 and PDF, as we now offer streaming for all our audio and video content. If you were a past customer of a digital download product on our website, thank you for your business. All access to digital download products has been removed and now is exclusively available online in streaming format.

 

Streaming Audio and Video Products

 

Our audio only and audio and video products are currently delivered by streaming on demand through Internet connection and paid membership to DNA-Heal website. After your purchase has been approved, we will process your order. Orders are typically processed immediately upon purchase.

 

Once your order has been processed by Paypal, we will send you a confirmation email using the email address you provided on our order form.

 

This email will serve as your electronic purchase receipt and will contain the information you need to access our streaming online video courses.

 

Audio only and Video and Audio Course streaming from our servers are closely monitored to ensure you are able to successfully access our products. While we are flexible and allow you to complete a reasonable number of views, we will not tolerate streaming abuse. We reserve the right to terminate your access to our website servers. Abuse is publishing your account login and password to forums, social media, website, newsletter, etc.

 

Refund Policy

 

We stand behind our products and your satisfaction with them is important to us. We offer no refunds on past digital download products. We do not offer refunds on streaming audio and video and audio product once you have logged in and started watching the content. We offer no refunds for live sessions once they have been completed, meaning that you have had a consultation session over Skype or in person with Deborah.

If you change your mind about your audio only or video and audio streaming product and you have not logged into our website and have not viewed any of the content for your audio only or video and audio product, we will happily issue you a refund upon your request. We do track with our software so we are aware if you have logged into the website and viewed any content.

 

Exchanges

 

We offer exchanges on a case by case basis. If you prefer to change your order to another product, please contact Deborah at our Contact Page for an exchange. The exchange must be similar in price. If the price is greater, you must pay the difference. If you prefer something less expensive than your original purchase, you will be refunded the difference. Again, this is based upon making a purchase without viewing or listening to streaming content on our website. We have software programs so we can detect if you have downloaded or viewed content on our website.